Return & Exchange

We accept returns or exchanges within 14 days of purchase. Our Design team is always available to shop for you and find a replacement item that will fit your decor. Drapery Hardware from HOULES cannot be returned.

Eligible item(s) must be returned or exchanged within 14 days of the item shipped day. Returned items must be unused, unwashed and undamaged. Item(s) must be returned in their original packaging with the hand tag attached.

Our return policy thrives to be as flexible as possible for our customer while allowing us to provide access to Home furnishing European items and coveted products at a significant discount.

We are offering two options for returned item:

  • Receive a gift credit with no additional return charge.
  • Receive a refund back to the original form of payment. 10% restocking fees may be applied to your returned order. Please call our toll free number: 855-536-4727 or email us at to find out if your are eligible to waive the restocking fee.

Sales items are FINAL SALE only.