Shipping & Handling

Domestic Shipping (USA)
We offer FREE Standard Shipping on all orders within the US.

Items from the Kenisa Home collection will be shipped from our warehouse in NJ, Transit time for Standard Shipping is between 3 to 8 business days.

We also offer expedited delivery through Federal Express based on weight and destination for all KenisaHome products warehoused in the US.

Orders placed Monday through Friday before 2:00 PM Eastern Time will be processed immediately and they usually ship the same day. We do not process orders on Saturdays & Sundays; therefore orders placed on Fridays after 2:00 PM Eastern Time will be processed and shipped out the following Monday. For expedited delivery through Federal Express, orders must be placed by 12:00 PM Eastern Time. Overnight Delivery orders placed on Friday by 12:00 PM will arrive the following Monday. Saturday delivery is available at special request and with applicable fees.

Items from European collections will ship from their countries of origin. Please allow usually 10 to 15 business days for these items to reach your destination. For more detail information, please contact us at support@kenisahome.com. All Europeans items will transit through our warehouse in NJ for quality control and will ship the same day to you.

There is no overnight delivery from European collection items, as the goods have to clear custom. Expedited delivery can be done from our warehouse in NJ. 

Expedite delivery through Federal Express service types:                          

  • Express Saver - Free of Charges. Delivers in 3rd business day by 4:30 pm for businesses, 7:30 pm for residences from our warehouse in New Jersey
  • 2-Day  - Delivers in 2nd business day by 4:30 pm for businesses, 7:30 pm for residences from our warehouse in New Jersey.
  • Standard Overnight - Delivers next business day by 3:00 pm from our warehouse in New Jersey.   

   
*Standard shipping arrival time is not certain. If you need a guaranteed arrival time, you may purchase express shipping at an additional charge. Standard free shipping is not insured.
**Orders over $300 require a signature upon delivery.

Kenisa Home ships all items via FedEx. You will received a notification when your package has shipped that will include the tracking information.

Since some items are shipped directly from our European manufacturers and others are shipped from our warehouse in NJ, your purchase may arrive in more than one package.

You can check the estimate Arrival Date for your items by visiting the Orders section in My Account.

Undelivered Packages
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return and 10% restocking fee will apply. Please take this into consideration when selecting your shipping address for an order.